Fireball Casino terms of service
These terms govern your use of the Fireball Casino platform. By registering and playing, you agree to the conditions below. The operator runs under a Curacao Gaming Authority license, and compliance is regularly audited by the supervisory body.
Eligibility requirements
The following must be true before you open an account: you are at least 18 years old, you hold a valid government-issued ID, you have a verifiable bank account or e-wallet, and you reside outside any jurisdiction where online gambling is prohibited. One player may hold one account only. Duplicate registrations result in account closure and balance forfeiture.
Account management rules
Your Fireball Casino account is personal and non-transferable. The rules below apply throughout the account lifetime.
- KYC verification: mandatory identity check before the first withdrawal. The process completes within 24-48 hours.
- Dormancy: after 180 days of inactivity, a monthly maintenance fee of approximately 5 EUR applies.
- Balance transfers: player-to-player fund transfers are not permitted.
- Self-exclusion: you can request temporary or permanent closure at any time.
- Information updates: changes to account data must be reported within 14 days.
Bonus terms and usage rules
Each promotional offer carries its own conditions. The principles below apply to every bonus.
| Rule | Detail |
|---|---|
| Wagering requirement | 35x the bonus amount, completion window 7-30 days |
| Maximum bet | 5 EUR per spin during the bonus-active phase |
| Restricted games | Table games and live dealer contribute 10-20% to wagering |
| Maximum cashout | Capped at 10x the bonus amount |
| Bonus cancellation | You may forfeit the bonus anytime; unused bonus funds are lost |
Prohibited activities
The platform strictly forbids the behaviors below. Violations trigger immediate account suspension and forfeiture of winnings.
- Operating or creating multiple accounts
- Using VPN, proxy, or any IP-masking service
- Deploying bots, scripts, or automated play tools
- Bonus abuse through collusion or coordinated stake patterns
- Submitting falsified documents during KYC
- Exploiting or disclosing platform vulnerabilities
Liability and warranty limitations
The platform operates on an "as is" basis. The operator accepts no liability for losses arising from technical issues, third-party service outages, or user-caused data loss. Payment settlement times also depend on the chosen channel and the financial institution involved.
Dispute resolution
For disputes, follow this escalation path: first contact customer support (response within 24 hours), then the complaints department (5 business day investigation), and as a third step approach an independent body. Players can use AskGamblers mediation services, or file a complaint directly with the Curacao Gaming Authority.
Changes to these terms
The operator reserves the right to amend these terms unilaterally. Significant changes are communicated 30 days in advance by email. Continued use of the platform after the change date constitutes acceptance of the updated terms. Previous versions are available through customer support upon request.
Common questions about the terms
How do I close my Fireball Casino account?
Submit a request through customer support and the closure completes within 24 hours. Any remaining balance is paid out to your registered payment method. KYC verification is still required before the final payout if you have not completed it yet.
What does the 35x wagering requirement mean?
You must turn over the bonus amount 35 times before withdrawal. A 200 EUR bonus requires 7,000 EUR in placed wagers. Slots contribute 100% toward the requirement; table games and live dealer contribute at a reduced rate of 10-20%.
Why is KYC documentation required?
KYC verification is mandated by anti-money-laundering regulation and responsible gaming standards. It happens once during the account lifetime and only before your first withdrawal. The process takes 24-48 hours and submitted documents are stored under encryption.
When does an account get suspended?
Suspension follows from operating multiple accounts, using VPN services, deploying automated tools, submitting fake documents, or exploiting bonus terms for unauthorized winnings. You receive email notification of the suspension and may appeal through the complaints process.
Read the full rulebook before you register
Responsible play starts with knowing the rules. Get informed before you place your first bet.
Proceed to registration